Sketch the journey of one pay period using sticky notes or an online canvas and involve the people who actually do the work. Show who initiates steps, what data they touch, how approvals happen, and where delays appear. Annotate pain points with frequency and impact. This artifact becomes your north star for choosing features, sequencing rollout, writing test cases, and preventing scope creep when excitement outruns discipline during implementation.
Track hours spent per pay cycle, rework from mistakes, and approval wait times using a lightweight spreadsheet. Attach rough costs to each segment to reveal surprising drains on cash and attention. Numbers strengthen your business case, protect priorities during vendor demos, and help leadership commit to timelines and resources. Baselines also power before-and-after storytelling that maintains momentum and validates the investment long after launch day excitement fades.

List essentials such as multi-state taxes, contractor payments, benefits deductions, tip reporting, off-cycle runs, and automated filings. Add necessary integrations and approval flows. Bring sample pay scenarios to demos, including messy edge cases. Vendors who cannot execute your reality transparently are doing you a favor by revealing gaps early, before contracts and timelines lock you into workarounds that quietly tax every future payroll.

Request SOC reports, uptime history, and support response metrics. Speak with similar-sized customers about onboarding quality, issue resolution, and surprise fees. Probe roadmap candor and contract flexibility. Great partners welcome difficult questions, share known limitations, and offer workarounds without defensiveness, because reliability and trust outlast glossy marketing decks. Consider cultural fit, since you will collaborate weekly during rollout and during inevitable regulatory updates.

Calculate subscription fees, implementation effort, training hours, and integration work. Weigh savings from reduced manual time, fewer penalties, and quicker monthly closes. Price the opportunity to reassign staff to higher-value work. A neighborhood bakery recouped costs within two quarters by shrinking payroll from two days to two hours, while reallocating the owner’s time to catering sales that covered the subscription three times over.





